Returns & Exchanges Policy

At Teags & Dan Co., every order is made to order especially for you. Because of the custom nature of our products, please review your order carefully before completing your purchase.

Return Eligibility

If a return is eligible under this policy, you must contact us within 7 calendar days of the delivery date to request a return authorization.

Requests received after 7 days will not be accepted.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at teagsanddanco@gmail.com. Please note that returns will need to be sent to the following address: 2361 Fangboner Road, Unit 17 Fremont OH 43420

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at teagsanddanco@gmail.com.

We do not accept returns or offer refunds for:

• Buyer's remorse
• Incorrect size ordered by the customer
• Color or style selections made by the customer
• Custom or personalized items
• Sale items or gift cards.

Damaged or Incorrect Orders

If you receive an item that is:

• Damaged during shipping
• Defective
• Incorrect due to our error

Please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

If the error is ours, we will replace the item or provide another appropriate resolution at no additional cost.

Exchanges

We do not offer exchanges on made-to-order products.

If there is an issue caused by our mistake, we'll make it right.

Return Shipping

If a return is approved, the customer is responsible for all return shipping costs unless the return is the result of our error or a defective product.

Original shipping charges are non-refundable.

Order Cancellations

Orders may be canceled only if production has not yet begun.

Once production has started, orders cannot be canceled.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at teagsanddanco@gmail.com.